There are three statuses shown for each order - the main status, payment status, and shipping status. This section explains what each status and its values’ mean.
Main status
The order’s main status lets you know how far an order has been processed, starting with “New” and ending with “Invoiced”. All statuses and their explanations are below:
| New | The order has just been placed. It hasn’t been processed yet. |
| Confirming | Some confirmation is required by you as the vendor has made changes to the order, for e.g increase product prices or reduction in the number of boxes due to stock shortage. |
| Confirmed | When you have agreed to the changes made to your order. |
| Canceled | The order has been canceled by you. Order details can no longer be amended by you nor the vendor. |
| Rejected | When all order items have been rejected by the vendor. In this status, changes to order items can still be made by the vendor. |
| Invoiced | When an invoice for this order has been issued. The order’s payment status will automatically change to “Pending” when invoiced. |
Payment status
The order’s payment status reflects how far your payment has been processed. FMI manages the payment status of the order.
| Not set | Payment has not been requested yet. |
| Pending | Payment has been requested for the order. |
| Processing | The payment has been sent from your balance and we are verifying the payment. | Paid | We have finished processing your payment. |
Shipping status
As the shipment progresses, vendor will update the shipping status accordingly:
| Not set | Shipment has not started yet. |
| Departed from warehouse | Shipment has departed from the warehouse and in transit to the departure port. |
| Arrived at departure port | Shipment has arrived at the departure port and is waiting for pick up. |
| Departed from departure port | Shipment has departed from the departure port and is en-route to you. |
| Arrived at arrival port | Shipment is ready for you to pick up at the arrival port. |
| Completed | After shipment reached the arrival port either with no claim in 48 hours, or the claim has been resolved. This status is managed automatically upon FMI |
For FOB orders, you can start managing the shipment status after the vendor has set shipment to Arrived at departure port.