Your usage fee invoices can be accessed by clicking on View Payment Tickets from the Balances page.

To send payment for the usage fee, click on the “Send Payment” button for those with an Open status, then click “Continue” to proceed with the payment process.

Choose how and when we issue your usage fee invoices

You can choose how frequently to receive usage fee invoices, either via per order or per month on a specific date. Please contact [email protected] to change your preference.

If the usage fee invoice is to be paid per order, the payment has to be made for each usage fee invoice that was issued whenever an order is made and invoiced.

If the usage fee is to be paid on a monthly basis, the invoice status will be “Unpaid Draft” as the amount for the invoice is still being accumulated from any new orders made. This will continue accumulating until the pre-selected day of the month for the invoice to be issued to you. On the pre-selected day of the month, the invoice status will automatically change to “Open” and the payment has to be made for the invoice.

Understand different usage fee invoice statuses

On the Payment Tickets page, you can see the list of invoices and their current statuses.

There are 3 statuses for a payment ticket:

• Unpaid Draft: A preview of the usage fee amount as the invoice is still being accumulated. The invoice’s status will automatically become “Open” when a withdrawal request is raised or on the pre-selected day of the month for the invoice to be issued. Nothing has to be done for this status.
• Open: The invoice has been issued and you will need to pay for the invoice.
• Paid: The payment has been made and verified.